If this impacting many users, the issue could be a hung Citrix server that needs a reboot, or something like the network, DNS, group policy or Active Directory could be impacting the Citrix login experience.If it’s an individual user have the problem then it’s likely their Citrix session state hung, their login profile is corrupted, or something with their Citrix receiver has been corrupted.From experience I can make some initial recommendations: Once all of this information is collected the real troubleshooting can begin. Troubleshooting is not typically quick and can be like trying to find a “needle in a haystack”.
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